Shipping policy

Effective date: October 5, 2026

1. Scope

This Shipping Policy applies to physical products purchased directly from RITULAR through ritular.com. We currently ship to eligible addresses within the United States. Shipping availability may be expanded or limited at any time, and the options shown at checkout control.

2. Standard Shipping — Free

Standard shipping is currently provided free of charge for eligible orders delivered within the United States. If we later offer optional expedited, priority, insured, signature-required, or other premium delivery services, any additional charge and the applicable delivery estimate will be clearly disclosed at checkout before payment.

3. Order Processing

Orders are generally processed within 1–3 business days after payment authorization and successful order review. Business days exclude Saturdays, Sundays, and public holidays applicable to the relevant fulfillment operation.

Processing may include payment verification, fraud screening, inventory confirmation, quality-control checks, packing, and transfer into our fulfillment and carrier network. Orders placed during weekends, holidays, major promotional events, or unusually high-volume periods may require additional processing time.

If we determine that we cannot ship an order within the timeframe stated or otherwise required by applicable law, we will provide any delay notice, revised shipping information, cancellation option, and prompt refund required by law.

4. Estimated Delivery Time

For standard United States deliveries, transit after processing is typically approximately 9–14 business days. Accordingly, most orders are expected to arrive approximately 10–18 business days after order confirmation, including normal processing time.

These are good-faith estimates, not guaranteed delivery dates. Actual delivery time can vary because of carrier capacity, weather, customs or security screening, routing changes, remote-area delivery, address issues, peak-season volume, force majeure events, or other circumstances outside our reasonable control.

A longer estimate shown on the product page, cart, checkout, or order confirmation will control if it conflicts with the general estimate above.

5. International Fulfillment and Shipping Origin

Orders may be processed, consolidated, or shipped through international fulfillment centers or logistics partners located outside the United States. The country shown on a shipping label or tracking record may therefore differ from our business address.

Customers must not send returns to a shipping-origin address, manufacturer, supplier, or address appearing on a parcel unless our customer support team expressly authorizes that address in writing. Returns are governed by our Return & Refund Policy.

6. Import Duties, Customs, and Sales Tax

For our standard United States shipping method, import duties and customs charges associated with the international movement of the merchandise are intended to be prepaid or otherwise covered by us or our logistics partners. Customers should not normally be required to pay import duties or customs fees to receive a standard order.

If a carrier or customs representative unexpectedly requests an import-duty or customs payment, contact us at ritular.brand@gmail.com before making payment so that we can review the shipment.

Sales, use, or similar taxes that we are legally required to collect may be calculated and charged separately at checkout. Taxes shown at checkout are not the same as import duties or customs charges.

7. Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout or otherwise made available through the order-status page. Tracking can take several business days to begin showing movement after a label or shipment record is created.

Some shipments may use multiple carriers or logistics partners. Tracking may therefore show handoffs, temporary gaps in scans, or a change in the final-mile carrier.

8. Address Accuracy and Delivery Requirements

Customers are responsible for providing a complete, accurate, and deliverable shipping address, including apartment, suite, unit, building, or access information where applicable.

If you discover an address error, contact us at ritular.brand@gmail.com immediately. We will make reasonable efforts to update an address before fulfillment, but changes are not guaranteed once processing or shipment has begun.

If delivery fails because of an incorrect or incomplete address, refusal of delivery, failure to collect a package, or another circumstance attributable to the customer, any reshipment may require payment of the actual additional shipping cost. If the package returns to an authorized facility, any refund will be handled under the Return & Refund Policy.

9. Packages Marked Delivered but Not Received

If tracking shows a package as delivered but you cannot locate it, please contact us promptly. Before a refund or replacement is considered, we may ask you to confirm the shipping address, check with household members, neighbors, building staff, mailrooms, parcel lockers, and the carrier, and cooperate with a reasonable carrier trace or delivery investigation.

If the available evidence confirms that the shipment was lost or materially misdelivered before completion of delivery, we will provide the remedy required by applicable law and may offer a replacement or refund. A tracking status alone does not prevent us from investigating a legitimate delivery issue.

10. Lost, Damaged, or Incorrect Shipments

For packages that appear lost in transit, arrive materially damaged, or contain an incorrect item, contact us at ritular.brand@gmail.com with your order number and any reasonably requested photographs or other evidence. Remedies may include replacement, replacement parts, partial refund, full refund, or another appropriate solution under our Return & Refund Policy and applicable law.

11. Order Review, Fraud Prevention, and Cancellation

We reserve the right, to the extent permitted by law, to place an order on hold, request reasonable verification, or cancel an order before shipment if we reasonably suspect fraud, unauthorized payment, resale abuse, sanctions or legal restrictions, pricing or inventory error, duplicate order, technical error, or other material problem affecting fulfillment.

If we cancel a paid order before shipment, we will issue a refund to the original payment method unless applicable law requires a different remedy.

12. Delivery Delays Outside Our Control

We are not responsible for carrier, weather, customs, transportation, labor, emergency, government, or other delays outside our reasonable control, except that we will continue to honor any cancellation, refund, disclosure, or other rights that cannot legally be limited.

13. Contact

RITULAR
Operated by Individual Entrepreneur Egor Lariushkin
Identification number: 306573286 (registered by the LEPL National Agency of Public Registry, Georgia)
Legal address: Police I Lane N5, Floor 1, N4, Samgori District, Tbilisi, Georgia
Email: ritular.brand@gmail.com
Website: ritular.com